Virtual visits
Telehealth and Virtual Visits
Many of our services are available through HIPAA-compliant video visits.
Telehealth has become a meaningful part of how we care for families. For many situations, a virtual visit with one of our IBCLCs works well, and it lets you stay in your home environment with your baby on your own schedule.
Our virtual visits are conducted through a HIPAA-compliant video platform with the same clinical depth as our in-person care. Most of what we do as a lactation consulting practice translates well to virtual delivery: assessment, history-taking, feeding observation, care planning, troubleshooting, and follow-up. Some services genuinely require in-person care, and we are clear about which ones throughout this page.
Where virtual fits best
When Virtual Visits Work Well
Virtual visits work especially well in several situations:
- Your baby is settled and feeding patterns are observable on video
- You want care without the logistics of driving to an office or hosting a home visit
- You have older children at home and a quieter visit format helps
- You live outside the Houston or San Antonio metros, in another Texas community, another US state, or internationally, and want to see one of our IBCLCs
- You are returning to work and need focused planning rather than physical assessment
- You are navigating sleep or weaning questions, which are largely conversational
- You want a quick check-in rather than a full visit
- You are getting microbiome test results and want to discuss them with an IBCLC trained in interpretation
Some questions are easier to answer with hands-on observation. Some are easier through conversation and care planning. Many situations involve both kinds of work, and we adjust based on what your visit calls for. If we determine partway through your care that something needs in-person attention, we will tell you.
The full list
Services Available Virtually
Most of our IBCLC-delivered services are available as virtual visits. Some patients use virtual exclusively; others combine virtual and in-person depending on what each visit calls for.
Sleep consultations are delivered exclusively as virtual visits
This is the only service in our practice that is virtual-only. The clinical work involved (history-taking, sleep pattern review, individualized plan development) translates particularly well to a video format and gives families flexibility around naps, bedtime routines, and household logistics. Our sleep consultants are IBCLCs with additional certification through the Child Sleep Institute Sleep Strategies Toolkit.
Hands-on care
Services That Require In-Person Care
Some of our services require physical assessment or hands-on treatment and cannot be delivered virtually.
Chiropractic care
Chiropractic evaluation and treatment require manual assessment and adjustment by a chiropractor in person. Available at our Houston, Jones Road, Kingwood, and Katy locations.
Photobiomodulation (PBM) laser therapy
PBM is delivered through direct physical administration of light therapy by a chiropractor or trained laser operator. It cannot be administered remotely.
Infant bodywork
Hands-on infant bodywork at our Magnolia location is in-person only.
If you are scheduling for one of these services, our scheduling team confirms office locations and in-person availability at intake. If you are not sure whether your situation calls for virtual or in-person care, the intake form gives our scheduling team enough information to recommend the right approach.
What to expect
How a Virtual Visit Works
Our virtual visits use a HIPAA-compliant video platform. Once your visit is booked, you receive instructions in advance, including the link to your video appointment and any platform you need to install.
What to prepare
- A reliable internet connection (wired or strong Wi-Fi works best)
- A device with a camera positioned so your IBCLC can see you and your baby clearly
- A quiet space if possible (a feeding-related background is fine; we are not concerned about how your home looks)
- Your partner or support person available if helpful
- Your baby’s current feeding pattern and any recent growth chart from your pediatrician if relevant
- Pump parts, bottles, feeding supplies, or anything else specific to your visit topic
- Time blocked off for the visit without scheduling conflicts
What happens during the visit
- Your IBCLC will review your history, talk through what is going on, and observe a feeding if relevant.
- You will leave the visit with a written care plan delivered through our patient communication platform after the visit, including specific recommendations and next steps.
- Follow-up visits can be scheduled at any cadence that fits your situation.
Geographic scope
Where We Serve Patients Virtually
Our virtual lactation care reaches well beyond our Texas offices. We see patients through video visits across most of the United States and internationally. The IBCLC credential is a global certification, not a state-issued license, which means our IBCLCs can support families across state and national borders.
A small number of US states require separate IBCLC licensure to practice within their borders. For families in those states, we are unable to provide virtual lactation care. Our scheduling team verifies your location at intake and will let you know if your state is one where we cannot see you.
For families anywhere else, including most US states and internationally, we can see you virtually. Patients have found us from rural communities, from cities without specialized lactation support, and from countries where IBCLC-led care is hard to access locally. Many use virtual visits as their primary lactation care; others combine virtual care with in-person providers near them.
If you are unsure whether we can see you, the intake form is the most reliable place to start. Our team will verify your eligibility and confirm before we book a visit.
Insurance for virtual visits
How Telehealth Is Billed
Virtual lactation visits are covered by most of the insurance plans we accept, often at the same level as in-person visits.
We have also successfully billed insurance for patients seen virtually from outside of Texas, including patients in other US states and internationally. Whether billing succeeds in any specific case depends on your plan, your insurer, and your situation. Our billing team works through verification for every patient, regardless of where you are located.
If insurance billing is not successful for your case, cash-pay options are available for all virtual visits. The cost is the same regardless of where you are located.
Soonest virtual openings
- Initial visit
- Prenatal visit
- Virtual triage
Need to be seen sooner? Triage openings are usually inside 48 hours, so text us and we will reply with next-day options.
Text us for next-day virtual triage
Text 281-305-0411 with your name, your baby's date of birth, and your main concern. We will reply with next-day virtual triage options.
Ready to begin
Direct Access to Our IBCLC Team, Wherever You Are
Whether you are local to one of our offices, elsewhere in Texas, in another US state, or international, virtual visits give you direct access to our IBCLC team for most of what we do. The next step is the intake form. Our scheduling team will verify your location, recommend the right visit format, and book your appointment.
Request Appointment